Process Improvement
Value Stream Mapping
Value Stream Mapping visualizes the process of delivering value to customers, identifying waste and bottlenecks. It includes all steps from customer request to delivery.
When to Use This Framework
Identifying process inefficiencies
Improving customer experience
Operational optimization
Enterprise product process improvement
How to Apply This Framework
- 1
Map current state process
- 2
Identify all steps and stakeholders
- 3
Calculate cycle time vs lead time
- 4
Identify waste (delays, handoffs, rework)
- 5
Design future state with improvements
- 6
Implement changes
- 7
Measure results
Real-World Examples
Enterprise SaaS reducing onboarding time
Payment processors decreasing settlement time
Healthcare tech improving workflows
Strengths
- Visualizes entire process
- Identifies concrete improvement areas
- Shows process bottlenecks clearly
Limitations
- Time-intensive to map
- Requires cross-functional participation
- Can be complex for large systems
Related Frameworks
Consider combining this framework with:
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